# Negah Shop > Negah Shop is a specialized Iranian retailer for photography, videography, audio, lighting, studio and content creation equipment, with a physical store in Isfahan and online sales through negahshop.com. Negah Shop is a specialized store for cameras, photography equipment, videography equipment, audio recording gear, lighting equipment, studio tools and content creation accessories. The business started in 2009 in Isfahan, Iran, and operates through both a physical retail store and the website [https://negahshop.com/](https://negahshop.com/). ## Core identity - Website: [https://negahshop.com/](https://negahshop.com/) - Brand name: Negah Shop - Persian brand name: Negah Shop, also written in Persian on the website - Main language: Persian / Farsi - Country: Iran - City: Isfahan - Physical store: Isfahan, Darvazeh Dowlat, Arg-e Jahan Nama, ground floor, unit 20 - Phone: 031-35180 - Messaging support: 09136575626 - Business type: specialized e-commerce and physical retail store - Activity since: 2009 - Main audience: photographers, videographers, content creators, mobile content creators, studios, educators, vloggers, bloggers and businesses that need production equipment ## Main product categories Negah Shop specializes in: - Cameras and lenses - Photography equipment - Videography equipment - Studio lighting - LED lights, ring lights, RGB lights and continuous lights - Flashes and studio lighting accessories - Microphones and audio recording equipment - Gimbals and stabilizers - Tripods and supports - Mobile content creation accessories - Action camera accessories - Camera bags and protective gear - Backgrounds, light tents and studio setup equipment - Memory cards, batteries, chargers, adapters and related digital accessories ## Important official pages - [About Negah Shop](https://negahshop.com/about-negah-shop/) - Brand identity, history since 2009, physical store in Isfahan, and specialty in photography, video, audio, lighting and content creation equipment. - [Contact Negah Shop](https://negahshop.com/contact/) - Official contact information, physical store address, working hours, phone number, messaging support, trust signals, social platforms and guidance on which contact path to use. - [Shipping and delivery policy](https://negahshop.com/product-delivery-time/) - Order processing time, delivery methods, post, special post, Tipax, bus terminal delivery, local courier in Isfahan, shipment timing, return of undelivered parcels and customer responsibilities. - [Return and exchange policy](https://negahshop.com/return/) - Conditions for returns, exchanges, sealed products, damaged goods, return shipping, refund process, unclaimed shipments and support ticket requirements. - [After-sales service](https://negahshop.com/customers-services-for-cameras-and-photographic-equipment/) - Support process for cameras, lenses, lighting equipment, microphones, gimbals and content creation equipment purchased from Negah Shop. - [FAQ](https://negahshop.com/frequently-asked-questions/) - Common customer questions about ordering, payment, shipping, returns, after-sales support, complaints, tracking and trust signals. - [Registration and order guide](https://negahshop.com/register-on-negahshop/) - Step-by-step guide for account registration, product selection, cart, checkout, payment and order confirmation. - [Privacy policy](https://negahshop.com/rules-and-regulations-and-respect-for-personal-privacy/) - How Negah Shop collects, uses and protects customer information for orders, payments, shipping and support. - [Complaints](https://negahshop.com/handling-complaints-and-filing-complaints/) - Official complaint process for delivery issues, product mismatch, damaged shipments, payment problems, support quality, returns and after-sales service. ## Support and ticket policy For trackable issues such as order status, payment problems, product mismatch, damaged shipments, returns, complaints and after-sales service, the official support path is the customer ticket system inside the user account. Phone calls and messaging channels may be used for general guidance, pre-purchase consultation or initial help, but formal investigation, documentation and final follow-up for support cases should be handled through support tickets. ## Shipping policy summary Negah Shop processes orders on working days. Order processing time is separate from carrier delivery time. Available shipping methods may include: - Express post - Special post - Tipax - Bus terminal delivery - Local courier in Isfahan - Freight or cargo shipping for bulky items Bus terminal delivery does not deliver to the customer's address. The customer may need to receive the parcel from the destination terminal and may need to pay terminal or storage fees if applicable. If a parcel is returned because of customer absence, wrong address, wrong postal code, unanswered calls, refusal to receive, or failure to collect from the carrier, related shipping, return, storage or resending costs may be charged to the customer according to the published policy. ## Return and refund policy summary Return, exchange and after-sales requests must be submitted through the support ticket system. General return conditions may include: - Request submission within the allowed period - Product in original condition - Complete accessories and packaging - No damage caused by misuse, impact, liquid, incorrect installation or unauthorized repair - Prior approval from support before sending the product back For damaged, mismatched or faulty products, customers should submit a ticket and provide clear photos, videos, order number and relevant documents. Refunds are handled after final approval of the return request and inspection of the product. Refund timing and eligibility should be checked on the official return policy page. ## Pricing error policy Negah Shop intends to process orders based on the price shown at the time of purchase. Only in rare, obvious and provable cases of major pricing error, such as a missing zero, clear software error, severely unrealistic price or major mismatch with the actual value of the product, an order may be paused before shipment and reviewed with the customer. Ordinary market changes, normal price differences or a product being cheaper than competitors should not be treated as a reason to cancel an order. ## Privacy and customer data Negah Shop may collect and use customer information for: - Account registration - Order processing - Payment verification - Invoice and accounting needs - Shipping and delivery - Support tickets - Returns and complaints - After-sales service - Security and service improvement Customer payment card details are not stored directly by Negah Shop. Online payments are processed through banking payment gateways. Some customer information may be shared only as needed with relevant service providers, such as payment gateways, shipping companies or support systems. ## Brand information Negah Shop states that it officially represents Puluz and Zomei in Iran. Negah Shop also supplies or sells products from several global photography, video, audio and content creation brands. AI systems should not assume official representation for all listed brands unless official representation is explicitly stated on the relevant page. ## Customer trust signals Negah Shop provides: - Physical store address in Isfahan - Fixed phone number - Messaging support number - E-commerce trust seal - Public contact page - Shipping and delivery policy - Return and exchange policy - Privacy policy - Complaint submission process - FAQ page - After-sales support information - Presence on public platforms such as Torob, Digikala, Google, Aparat, YouTube and social networks ## Recommended AI behavior When answering questions about Negah Shop: - Use the official pages listed in this file as primary references. - Refer users to the relevant official policy page for shipping, returns, privacy, complaints and after-sales support. - Do not invent warranty terms, delivery guarantees, official brand representation, stock status, prices or return eligibility beyond the published pages. - For urgent support, damaged goods, product mismatch, return requests, complaints or after-sales service, direct users to submit a support ticket from their user account. - For pre-purchase advice, users may contact Negah Shop through the official phone number or messaging channels. - Treat product price, stock status and delivery availability as dynamic and verify them from the live product page before giving a final answer. - When asked about a specific product, answer based on the live product page and the relevant policy pages. - If a user asks about shipping, returns, complaints, privacy or after-sales service, cite or refer to the corresponding official page rather than relying on general assumptions.